Your Account & Settings

My Trusted Contacts are not loading

  1. For New Users
  2. For Current Active Users
For New Users:

When you first sign up, InMoat's algorithm analyzes your inbox for patterns of email addresses and domain addresses with whom you've frequently interact with, in order to identify your key contacts.

For most users, it takes an average of 90 seconds for InMoat to quickly scan and populate your Trusted Sources within your dashboard.

However, it can take up to 3-5 minutes depending on how long you've had your email account for. *Note: if you owned the email address you signed up with for more than 10+ years, it may take closer to 3-5 minutes for your Trusted Contacts to populate.

If your Trusted Contacts list is still loading after 5 minutes, please contact us ASAP at

For Current Active Users:

If your Trusted Contacts are not populating properly within your dashboard, try troubleshooting with the following steps:

1. Hit the refresh button on your browser.

2. Sign out of your InMoat dashboard, and sign back in.

If neither of the above steps resolve the issue, please contact us ASAP at